KAALtv.com

Workplace Shooting Prompts Change for Mpls. 911

Posted at: 10/10/2012 4:55 PM
Updated at: 10/10/2012 8:46 PM
By: Ellen Galles

On the day of the Accent Signage shooting, at least four 911 callers hung up before talking to an operator. 

On average, Minneapolis has a wait time of 6 seconds, but during the shooting it was 26 seconds due to the influx of calls. 

The city is now adding a recording callers will hear after ten seconds, telling them not to hang up. 

The city has always had a policy of calling back after a hang up.  If they can't get a hold of the caller, they dispatch a squad car. 

They hope this new recording will minimize hang ups.