Posted at: 10/25/2012 6:33 PM
Updated at: 10/25/2012 7:07 PM
By: Maria Guerrero, KOB Eyewitness News 4
The New Mexico Legislative Finance Committee said the state's Motor Vehicle Division has a lot of room for improvement -from outdated technology to staffing concerns and customer care.
MVD isn't fighting the findings of an evaluation, but say it's already been doing something about its shortcomings.
The committee said MVD's old computer system is on the verge of collapse, the division has a high management turnover, staff are paid less than the regional average, and frustrated customers are having to make multiple trips to the MVD.
Committee Chairman, John Arthur Smith this is a never ending problem.
"Even Mussolini was able to get the trains running on time in Italy. And we have not been able to fixed the Motor Vehicle problem," said Smith.
The evaluation made recommendations including: Re-engineering the department's computer system as soon as possible.
MVD said that could top $65 million.
The committee also wants the MVD to figure out a way to start accepting Visa cards. The card isn't accepted right now because Visa won't allow government agencies to pass the $1.25 transaction fee onto customers in face-to-face transactions.
The committee doesn't know how much the recommendations will cost, but says residents will likely pick up some of the tab.
"The citizens who are the beneficiaries of this service are also going to have to step up to the plate," said Smith.
But Demesia Padilla, Cabinet Secretary for the New Mexico Taxation and Revenue Departmentm said that's not the case.
"We're not looking at fee increases. We're looking at how can we become more efficient and how do we better utilize the tools we have," she said.
Padilla points to plans to better customer service and efficiency that include adding evening and Saturday hours and adding kiosks.