Portrait studio closing spurs outcry

Posted at: 04/05/2013 9:42 PM
Updated at: 04/05/2013 10:11 PM
By: Nikki Ibarra, KOB Eyewitness News 4

A popular portrait studio closed its doors Friday, leaving many customers angry.

CPI Corporation operated some 2,000 photo studios in locations like Sears an Walmart nationwide, including those in New Mexico.

KOB Eyewitness News 4 spoke to an Albuquerque woman who thinks she will never get the first photos of her daughter. The mom called us in tears, wanting answers about her daughter’s photos.

On CPI’s website, all it has is a statement that reads they are attempting to fulfill as many customer orders as possible. So far, she’s gotten no help.

They would have been Nayeli Young’s first pictures.

“Here’s my baby. Here’s my announcement to the world. Here she is. Look at her. She’s beautiful,” said Chavaleyet Young.

Now, all Young has is a sheet of printed thumbnail-sized pictures.

“The only problem is it’s now April and I took these pictures February 1. I have not received a picture, a CD or nothing,” said Young.

Young paid about $200 for the pictures.

"They’ve been giving me the run around for months and I have gotten no results,” added Young.

But she’s not giving up. Young spent more than 3 hours on the phone Friday demanding answers, but no luck.

When KOB Eyewitness News 4 called less than five minutes after Young last spoke to them, all we got was a message from the former district manager for CPI, who said, “I am no longer employed with this company and I have no answers for you as to where you can retrieve your pictures.”

So, what do you do if you had pictures taken that you never received? CPI said call the store, but those stores will just tell you to call CPI.