South Valley residents dealing with water problems

Posted at: 08/19/2013 10:17 PM
By: Erica Zucco, KOB Eyewitness News 4

Some South Valley neighbors say they’ve had problems with their water for three years now and there doesn’t seem to be a solution in sight.

Christina Cervantes has dealt with dripping water, low water pressure and often, no water, on and off for the past three years.

“We need water immediately. It's essential. Nobody understands being without water, what that really does,” Cervantes said.

For families served by the well, owned by private company New Mexico Waterworks, it means no showers, hours spent washing dishes and for some people, swamp coolers that don’t work.

“We suffer, more or less,” Cervantes said.

Last year, power was cut off to the well because owner Dan Serrano wasn’t paying the PNM bill. Cervantes says after KOB Eyewitness News 4 reported on the issue, things got better for a while.

But now, a year later – even after the Public Regulation Commission got involved and a city councilor held area meetings, their water is still not working at least three days a week. The video above shows what it looks like.

There’s been talk of a new owner taking over the well, and Monday KOB saw a maintenance worker taking a look at it, but neighbors say even a year later, they aren’t getting enough.

KOB reached out to Serrano for comment, but did not hear back.