Posted at: 12/02/2013 12:03 PM
Updated at: 12/02/2013 12:09 PM
By: Nikki Ibarra, KOB Eyewitness News 4
Ana Quiroz helps New Mexico residents with health care signup questions.
Two months after the troubled HealthCare.gov went live, officials say it's working better and faster, but it's still not perfect.
In New Mexico, around 4,000 people have successfully signed up online. However, this statistic does not include husbands, wives or other dependents, so it could be much higher.
Even still, there are thousands of New Mexico residents having no luck signing up for health insurance because of persisting problems with the federal website.
Ana Quiroz with First Choice Community Healthcare says she just recently trained five of her employees to be "health care guides" to answer questions about Medicaid and affordable health care. They can also schedule in-person appointments and help people fill out their applications for coverage.
Quiroz said she gets about 50 calls a day from people who are desperate to submit their application.
"Now we are seeing how can we be faster and set our schedules in the best way and become the best and most efficient enrollers," she said.
Quiroz wants to hire more people to certify and train, but says there's simply not enough money. She does know of other health care centers in the metro that are now training their workers so that they too can help people with their applications.
If you want help, visit www.bewellnm.com.