Updated: 10/10/2012 8:46 PM KSTP.com By: Ellen Galles
On the day of the Accent Signage shooting, at least four 911 callers hung up before talking to an operator.
On average, Minneapolis has a wait time of 6 seconds, but during the shooting it was 26 seconds due to the influx of calls.
The city is now adding a recording callers will hear after ten seconds, telling them not to hang up.
The city has always had a policy of calling back after a hang up. If they can't get a hold of the caller, they dispatch a squad car.
They hope this new recording will minimize hang ups.