State Computer Glitch Leaves Businesses in Limbo

Updated: 09/21/2013 8:45 AM By: Ellen Galles

A Department of Human Services computer glitch is keeping potentially thousands of Minnesota businesses in limbo, waiting to see if they can make payroll.

KSTP first told you Thursday about the DHS web page that has been experiencing glitches since Tuesday. Home health care providers need it to work, because that's how many of them file their claims to get paid.

For instance, at "Care Planners" in St. Paul, they get about $90,000 in claims through DHS every two weeks. They use that money to pay employees. They've spent all week wondering if their claims went through and if the money will be there.

"Yesterday they put a recording on that there was a problem and then it hung up on you. I was like 'Are you serious?'" said Christopher Hansen with Care Planners.

A spokesperson for DHS says they are working around the clock on this problem, and they will continue to process claims as they come in, and pay them in a timely manner.

There are about 52,000 health care providers that use this system, although it's unclear how many of them are impacted because some may have submitted claims before the problems started, others don't submit claims every billing cycle.