Updated: 01/03/2014 7:16 AM KSTP.com By: Cassie Hart
Help for those struggling to enroll in MNsure will be put on hold this weekend.
MNsure officials said Thursday the account and application services will not be available Saturday and Sunday while they work on improving the website.
It should be back up and running starting at 6 a.m. on Monday, Jan. 6, according to officials.
However, that doesn't make Kathy Kriesel of Hugo feel much better. She reached out to KSTP Thursday after sitting on hold with MNsure for more than 30 minutes.
Like many folks we've talked to, she is getting conflicting information about her enrollment status.
When the operator finally answered, she was told the computer system was down and there was nothing that could be done. Kriesel says the operator then hung up on her.