Posted at: 10/29/2012 3:03 PM
RG&E and NYSEG say sustained 40mph winds and gusts up to 60mph are likely to cause serious damage to the electricity delivery system, leaving some customers without power for many days.
“We are prepared to respond to outages and we encourage our customers to be prepared to be without power as a result of this historic storm,” said Mark S Lynch, president of NYSEG and RG&E. “Most importantly, we urge our customers to stay safe during and after the storm. The first phase of the service restoration process, damage assessment, will not begin until the storm passes, perhaps on Wednesday, so we ask that customers be prepared for a long duration event.”
NYSEG’s and RG&E’s first priority is responding to known incidents of downed power lines to make the situations safe.
NYSEG customers should call 1.800.572.1131 to report downed wires; RG&E customers should call 1.800.743.1701.
Once this is complete, the companies will assess the damage to the electricity delivery system, develop a detailed restoration plan and make repairs as quickly as possible.
Stay away from downed power lines – even lines that appear “dead” can be deadly.
Stay out of flooded basements because energized wiring or outlets below the water line may pose a hazard. Natural gas service in a flooded basement may also pose a danger. If a basement or home is in danger of flooding, customers should contact their utilities to turn off electricity and/or natural gas service.
Emergency generators can be dangerous. Carefully read, understand and follow manufacturer’s instructions when operating an emergency generator. Never run emergency generators indoors; operate them only outdoors in well-ventilated areas, away from windows and doors, and never in a garage.
For electricity emergencies and to report power interruptions, NYSEG customers should call 1.800.572.1131; RG&E customers should call 1.800.743.1701.
For natural gas emergencies and to report suspected natural gas odors, NYSEG customers should call 1.800.572.1121; RG&E customers should call 1.800.743.1702. (If you smell natural gas, get up, get out and contact your natural gas utility from a neighbor’s phone.)