Car repair issues

Posted at: 12/11/2012 11:04 PM
Updated at: 12/11/2012 11:52 PM
By: Lynette Adams

The Better Business Bureau says in New York State car repair is the number three complained about issue behind the phone company and collection agencies.

Caroline Morrison was told she needed a car repair that was going to cost her almost $2,000. Thanks to a second opinion, she decided not to get it and it appears her car is running fine. There are no complaints with the Better Business Bureau against the car repair shop she took it to, so News10NBC has chosen not to name it, but she learned some valuable lessons to share.

Carolyn Morrison said, “It's a 2004, very dependable. I keep the oil changed. No problems.”

Carolyn Morrison of Chili was baffled when she got into her car one morning and it wouldn't start. She says she has never had any major problems with this 2004 Chrysler Sebring. She had it towed to an auto repair shop her son uses, only to learn a few days later.

Morrison said, “He said to us that it was blown motor and it would cost $1800 plus tax.”

The mechanic told her the motor would have to be replaced. Unhappy with that diagnosis, she had the car towed home. When her son-in-law heard about it, he too was skeptical.

Said, “Whoever did it, they didn't go through it properly and they really would have gotten her for that amount of money.”

Porter asked his mechanic to look at the car. Oliver Barber Jr. says he's been repairing cars for 50 years. Barber's diagnosis would cost Morrison $65 for a new battery. He says there's nothing wrong with the engine.

Barber Jr. said, “She would have been had, if they redid her motor and didn't replace the battery, she would have had the same problem. No way around it.”

David Essom, who owns the shop where Morrison first had the car towed says he's been in business for 18 years. He says he didn't personally look at Morrison's car, but stands behind the diagnosis.

Essom said, “I didn't personally look at the car, I have my motor guys when they tell me something's wrong with it, the I go by their order.”

After News10NBC told Essom that Morrison's car needed just a new battery, he wanted her to bring the car back so he could hear the motor.

Morrison says she is not likely to go back. Also she's learned some lessons.

Morrison said, “I thought back to when I went to purchase a car and the way I was treated because I’m a woman and I said enough is enough.”

Morrison recommends you always get a second or third estimate. So does the Better Business Bureau. It also recommends you ask for recommendations before even choosing an auto repair show. Pay with credit if you can, never cash. And ask for all agreements in writing.