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Governor Cuomo launches hotline and website on possible gas gouging

Posted at: 02/22/2013 3:45 PM
Updated at: 02/22/2013 11:33 PM
By: Amanda Ciavarri

Gas prices are going up and people are not happy, but if you think there's something suspicious about gas prices where you live, there's something you can do about it.

When News10NBC went out to ask drivers about gas prices, we got the same reaction from everyone we spoke to.

Giovanni Aginitti said, “I hate it.”

Melanie Roberts said, “Definitely noticing it increasing lately. Luckily, I don't drive too far back and forth to work, so I don't have to fill up that often. But I definitely think it's a problem and should be fixed.”

On Thursday, Governor Cuomo launched a hotline and website so that if you feel a pump near you is gas gouging you have a place to report it. Go to www.dos.ny.gov and click the consumer protection tab. On the right side of the page, you'll see a tab for the gas gouging complaint form. It asks for some information. Then you click submit and the report goes off to Albany so they can investigate it.

News10NBC called the hotline and found out you can't actually report anything there. They direct you to the website. We asked the governor's office why the hotline doesn't take reports and they said it's because the online form is the fastest and most efficient way.

Drivers say they think this system of being able to report gouging is a good idea.

Roberts said, “I mean it wouldn't hurt. I definitely think people should be able to voice their opinions.”

Phil Minarik said, “ I think it is a good idea, but the problem is around here, people are pretty consistent on their pricing, so I don't see it to be an issue where we live.”

Now even though the hotline directs you to the website to file a report, News10NBC found out if you don't have a computer they will take the information from you.

The Division of Consumer Protection's "gas pricing hotline" is at 1-800-214-4372.