Security breach involving Xerox Rochester International Jazz Festival tickets

Posted at: 07/02/2013 4:32 PM
Updated at: 07/02/2013 6:07 PM
By: Amanda Ciavarri

If you were one of the first people to buy tickets to this year's Xerox Rochester International Jazz Festival, your personal information, like your address, credit card number and expiration date, may have been compromised.

Your information may have been stolen from the national ticket vendor, Vendini. They handled all the sales for this year's festival. The company released a statement letting all of its customers know that they learned they were hacked on April 25.

News10NBC spoke with an employee at Vendini and he said that as soon as the ticket company found out they were hacked, they contacted the federal government immediately. They also made changes to their website, making it more secure.

Keith Goldberg, Vice President of Marketing, Vendini, said, “Knowing how the person got onto the system, we immediately closed that off as well as we have improved the monitoring of the system and reduced the access points, making it harder for anyone to get on the system.”

There is the risk that personal information like credit card numbers and expiration dates, phone numbers, mailing address, of those who purchased tickets to the Xerox Rochester International Jazz Fest before April 25 are in the hands of the wrong people.

News10NBC spoke to Lynette Baker from Consumer Credit Counseling Service of Rochester and she offered up some advice to those who may find themselves in this situation or one similar.

Baker said, “Anytime you're a victim of identity theft, regardless of how you find out about it, if you find out about it through a company or another third party or if you notice something on your own bank account or credit account statements, the first thing you need to do is report it and file a police report, then you need to take steps to protect that account from even further theft. If it's a bank account, talk to your bank, they can close it, open a new one, change the account number, put a fraud alert on it. If it's a credit card, you can close the credit card, same thing, open a new one. The companies are more than willing to help you out with that because they certainly don't want any fraud on their products either."

Baker also told me that you should file a credit report at least once a year just to be safe.

Here are three trusted credit reporting agencies:
http://www.equifax.com/  -- Equafax
http://www.experian.com -- Experian
http://www.transunion.com -- Transunion