WNYT.com

National Grid under-bills 40,000 customers

Posted at: 02/03/2014 2:27 PM
Updated at: 02/03/2014 3:49 PM
By: Jessica Riley

National Grid says it under-billed 40,000 customers
National Grid says it under-billed 40,000 customers

National Grid says it made a mistake on its January billing.

The company says it used the wrong calculation on the delivery charge for the amount of therms used.

A spokesman says the error means 40,000 customers owe about $10 more.

National Grid says it is canceling January’s bill and reissuing them in February.

If you already paid your bill, you’ll see that amount credited, but you’ll still owe the $10 difference.